# API01008: Website Unavailable

## What This Means[​](#what-this-means "Direct link to What This Means")

The POS can reach the internet, but your specific website is not responding. The server hosting your WooCommerce store appears to be down or unreachable.

## Common Causes[​](#common-causes "Direct link to Common Causes")

* **Server maintenance** — Your hosting provider may be performing updates
* **Server crash** — The web server has stopped unexpectedly
* **Resource limits exceeded** — Your hosting account hit its limits
* **DDoS attack** — The server is overwhelmed by malicious traffic
* **Domain/hosting expired** — Your hosting or domain has lapsed

## How to Fix[​](#how-to-fix "Direct link to How to Fix")

### 1. Verify the Site is Down[​](#1-verify-the-site-is-down "Direct link to 1. Verify the Site is Down")

Try accessing your site directly in a browser. If it doesn't load, the issue is server-side.

### 2. Check Hosting Provider Status[​](#2-check-hosting-provider-status "Direct link to 2. Check Hosting Provider Status")

* Visit your hosting provider's status page
* Check for scheduled maintenance
* Look for reported outages

### 3. Review Hosting Account[​](#3-review-hosting-account "Direct link to 3. Review Hosting Account")

Log into your hosting control panel:

* Check if your account is active
* Verify you haven't exceeded resource limits
* Look for any suspension notices

### 4. Contact Hosting Support[​](#4-contact-hosting-support "Direct link to 4. Contact Hosting Support")

If everything looks normal on your end, contact your hosting provider. They can:

* Check server status
* Review server logs
* Restart services if needed

### 5. Wait and Retry[​](#5-wait-and-retry "Direct link to 5. Wait and Retry")

If it's a temporary outage:

* Wait 15-30 minutes
* The POS will automatically retry connections
* Cached data remains available offline

## Related Errors[​](#related-errors "Direct link to Related Errors")

* [API01001](/error-codes/API01001.md) — Connection Timeout
* [API01002](/error-codes/API01002.md) — Connection Refused