# Support

Need help with WCPOS? Here's how to get support and find answers to your questions.

## In-App Support[​](#in-app-support "Direct link to In-App Support")

The POS includes a built-in Support screen accessible from the left navigation drawer. This screen embeds the WCPOS Discord community directly in the app, allowing you to:

* Browse existing discussions
* Search for answers to common questions
* Ask questions in the #general channel
* Stay updated with announcements

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## Discord Community[​](#discord-community "Direct link to Discord Community")

The primary support channel for WCPOS is our [Discord server](https://wcpos.com/discord).

### Channels[​](#channels "Direct link to Channels")

| Channel                | Purpose                                   |
| ---------------------- | ----------------------------------------- |
| **#welcome-and-rules** | Community guidelines                      |
| **#announcements**     | Updates and news                          |
| **#general**           | Main support channel - ask questions here |
| **#forum**             | Longer discussions and feature requests   |
| **#github-activity**   | Development updates                       |

### Before Asking[​](#before-asking "Direct link to Before Asking")

To get the best help:

1. **Test first** - Download and test the plugin for a few days to understand if it meets your needs
2. **Check the docs** - Many questions are answered in this documentation
3. **Search Discord** - Your question may have already been answered
4. **Provide details** - Include your WooCommerce version, WCPOS version, and steps to reproduce issues

## Documentation[​](#documentation "Direct link to Documentation")

You're currently reading the WCPOS documentation at [docs.wcpos.com](https://docs.wcpos.com).

Key sections:

* [Getting Started](/index.md) - Installation and setup
* [POS](/pos/.md) - Main selling interface
* [Settings](/settings/.md) - Configuration options
* [Troubleshooting](/support/troubleshooting/critical-error.md) - Common issues and solutions
* [Error Codes](/error-codes/.md) - Detailed error explanations

## Email Support[​](#email-support "Direct link to Email Support")

For license-related issues or private inquiries, you can email: **<support@wcpos.com>**

note

General support questions should go to Discord where the community can help and others can benefit from the answers.

## Logs Screen[​](#logs-screen "Direct link to Logs Screen")

The POS includes a [Logs screen](/support/logs.md) that records system activity. This is invaluable for:

* Debugging sync issues
* Understanding error messages
* Providing detailed information when requesting support

When asking for help, check the Logs screen for any error messages and include them in your support request.

## Pro Support[​](#pro-support "Direct link to Pro Support")

[WCPOS Pro](https://wcpos.com/pro) customers receive the same community support through Discord. The Pro license funds continued development of both free and Pro features.

## Contributing[​](#contributing "Direct link to Contributing")

WCPOS is open source! You can contribute by:

* Reporting bugs on [GitHub](https://github.com/wcpos)
* Suggesting features on Discord
* Translating the documentation
* Sharing your experience with others